Partner groups
How do I keep track of 50 partner groups on WhatsApp?
For tour operators whose number sits in partner, guide and driver groups: digests, monitors and activity, without posting a word.
Start Free TrialLast checked 2026-10-23
Connect the WhatsApp number that is already in those groups, and Spun lists every group next to your direct chats. Set a chat digest with a standing question across up to 25 chosen chats, add group recaps to your morning summary, or ask Weave what a group decided this week. You see the groups your number belongs to, from when you linked onward, plus the history handed over at link. Spun runs on a flat monthly plan with team members free and a free trial, on the number you already use. There is no Business API approval, which matters here because the Business API cannot join groups, and no new number. If you only watch and never post, Spun keeps "sent from this number" apart from "replies by your team", so a quiet number does not show a false zero. A report per employee is part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report.
What gets in the way
Fifty groups on one phone
Guide, driver, hotel and supplier groups pile up unread, and the message that matters is buried.
A cancelled transfer seen too late
A supplier posts a change at 23:00 and the team finds it the next morning.
Nobody knows who answered
Guides reply from their own phones, so you cannot tell whether anyone answered the hotel.
How your team works it
Connect the number that is in the groups
Link your operations number to Spun as a linked device, then open Groups & Channels in the sidebar to see every group it is in.
Tell Spun who your staff are
Give guides and coordinators a label named Staff, Employees or Team members, or paste an employee phone list into Weave.
Set a chat digest
Open Settings > Digests, click "New digest", choose up to 25 chats and write a standing question such as "Which bookings changed today?".
Add group recaps to your morning summary
In the Daily Summary widget on the Dashboard, pick up to five groups for a recap of their last 24 hours, in Spun or on your own WhatsApp.
Add an AI monitor
In Groups & Channels, open the Intelligence tab, click "New monitor", pick the groups, confirm the consent notice and describe what to flag, such as a cancelled transfer.
Ask Weave for the weekly picture
Ask "Which groups had unanswered requests this week, and how fast did my staff reply?"
What Spun gives you
Every group your number is in
Search and label your groups, export a member list as a CSV file, and see each group's 7- and 30-day activity. Members who hide their number stay hidden.
Chat digests
One standing question across all chats or up to 25 chosen ones. Each refresh reads a bounded number of recent messages, and a daily schedule uses one of the plan's workflow slots.
Morning group recaps
The daily summary can recap up to five groups from the last 24 hours, at the time you choose.
AI monitors on chosen groups
A monitor watches chosen groups for the signals you describe and alerts the people you pick.
Learn moreStaff and group activity
Ask Weave for a group activity report, or a staff activity report covering up to 92 days. Staff replying from their own phones inside your groups count once Spun knows who they are.
Learn moreGuides' voice notes as text
Voice notes in your groups can be transcribed for every chat or only chosen ones. Check pick-up times and names, since transcripts can be imperfect.
Learn moreA Tuesday at a 12-person tour operator
- 07:30The owner reads the morning summary on their own WhatsApp: the driver group moved the 08:00 port pick-up to 08:30.
- 09:00The digest lists two room changes posted in hotel groups overnight.
- 12:10A supplier posts that the afternoon boat trip is cancelled because of wind. The AI monitor alerts the owner and the duty coordinator.
- 12:20The coordinator rebooks the travellers from their own phone in the group. Nobody posts from Spun all day.
- 18:00The owner asks Weave which requests waited over an hour this week. The answer counts "sent from this number" and "replies by your team" apart.
What Spun does not do
- Spun sees only groups your connected number is a member of, and only messages since you linked plus the history handed over at link.
- Members who hide their number in WhatsApp stay hidden, in member lists, exports and reports.
- A report per employee is part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report.
- Staff replies from personal phones count only inside groups your number is in. Their private chats with travellers are not seen.
Frequently asked questions
How do I keep track of 50 partner groups on WhatsApp?
Connect the number that is already in those groups and Spun lists all of them next to your direct chats. Set a chat digest across up to 25 chosen chats, add group recaps to your morning summary, or ask Weave what a group decided this week.
Can I watch our groups without posting anything?
Yes, many operators use Spun only to monitor: the number stays in its groups, Spun reads and summarises, and nobody sends from Spun. AI group monitors ask you to acknowledge consent for the groups first.
Our employees reply from their own phones. Does Spun still count them?
Yes, when they reply inside groups your number is in, once you tell Spun who your staff are. "Sent from this number" and "replies by your team" are counted apart, so the report never shows a false zero.
Can I see how fast my guides and coordinators reply in our groups?
Yes, Weave's staff activity report shows messages sent, groups active and response times. Comparing each person is on the larger plan; smaller plans show organisation totals or no staff report.
Can AI flag problems in a supplier group, like a cancelled transfer?
Yes, an AI monitor can watch selected groups for the signals you describe and surface them. On the larger plan, a staff response-time monitor also alerts you when a group request has gone unanswered too long.
How do I get the member list of a WhatsApp group?
Open the group in Groups & Channels and export its member list as a CSV file, or ask Weave. Members who hide their number stay hidden.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
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