For transfer companies
WhatsApp for transfer companies: confirmations the night before
Keep the number passengers already have saved, and put every dispatcher and driver group on it.
Start Free TrialLast checked 2026-10-23
Spun lets airport transfer and car-hire companies run their WhatsApp number, with passenger chats and driver groups, from one shared inbox, so every dispatcher sees the same conversations. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. Schedule each passenger's confirmation from their chat for the evening before, and read drivers' voice notes as text.
What gets in the way
Passengers ask "where is my driver?"
The same question arrives all day, and the dispatcher answers each one by hand.
Confirmations go out late or not at all
Nobody has time in the evening to remind every passenger of tomorrow's pick-up.
Drivers send voice notes while driving
A flight change arrives as a voice note nobody has time to play.
One phone, several dispatchers
The number lives on one handset, so the next shift cannot see what was agreed.
How your team works it
Connect the bookings number
Link the number passengers already message as a linked device. Its chats and driver groups come with it.
Bring in every dispatcher
Each dispatcher signs in with their own login to the same inbox, with no per-seat fees.
Save your standard messages
Keep your confirmation and meeting-point wording as quick replies, and schedule each confirmation from the passenger's chat.
What Spun gives you
Confirmations scheduled the night before
Write the confirmation in the passenger's chat, with the pick-up time and driver details, and schedule it for the evening before. Each schedule is one message, set from that chat; it is not a bulk drip and it does not read pick-up times from a booking system. A scheduled message may leave a few minutes late, never early.
Learn moreMeeting-point instructions in one tap
Save where to meet the driver and who to call as quick replies, and insert one by typing "/" in the message box. They are your own saved texts, not Business API templates.
The day's transfers on a calendar
Put each transfer on the calendar so the dispatcher sees the run in one place, and send a WhatsApp invitation or reminder to the people on it. Google Calendar is optional, and a WhatsApp reminder can go to invited guests only up to a small cap per event.
Driver groups next to passenger chats
The driver and partner groups your number is in sit next to passenger chats. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link.
Learn moreDrivers' voice notes as text
Voice notes from drivers are transcribed to text automatically, in all chats or only the driver groups and chats you pick. The transcript is automatic, so check flight numbers and times.
Learn moreAuto-replies for the common questions
An auto-reply rule can answer "where do I meet the driver" or an out-of-hours message by keyword or AI intent, and label a cancellation so the team sees it. Each rule has a cooldown and a daily cap per contact, and the AI reply steps aside when your team answers.
Learn moreA Friday at a transfer company
- 05:30Last night's scheduled confirmations are in each early passenger's chat.
- 06:15A driver's voice note about a delayed flight is written out as text in the driver group.
- 08:00An auto-reply answers a passenger asking where to meet the driver, and the dispatcher follows up.
- 10:30A passenger writes in Italian; the dispatcher reads English and replies in Italian.
- 13:00An auto-reply rule labels a cancellation, and an alarm reminds the dispatcher to confirm it.
- 17:00The afternoon dispatcher opens the calendar and sees tomorrow's transfers in one place.
- 19:30The dispatcher schedules each of tomorrow's confirmations from the passenger's chat.
What Spun does not do
- Spun does not connect to your dispatch or booking system, or follow flight status. A person updates the booking when a pick-up changes.
- It does not send confirmations to every booking on its own; each is set from the passenger's chat.
- It does not take payments. Send your own payment link; the Payment Reminders extension can remind a passenger about the balance and track who has paid.
- It does not use the WhatsApp Business API or its pre-approved message templates. It runs on your normal number, so it follows normal WhatsApp limits.
Frequently asked questions
How do I send transfer confirmations the night before?
Schedule the confirmation from each traveller's chat for the evening before, with the pick-up time and driver details, or keep it as a quick reply. Put each transfer on the calendar so the team sees the day's run in one place.
Can drivers send voice notes that the office can read?
Yes, voice notes from drivers can be transcribed to text automatically, in the driver groups and chats you pick. Check critical details like flight numbers, because the transcript is automatic.
How do I handle last-minute cancellations from passengers?
An auto-reply rule can recognise a cancellation message by keyword or AI intent and label the chat, and an alarm rule can flag it if nobody replies in time. A person then confirms the change; Spun does not update your booking system.
Can Spun join and read our driver groups?
Yes, Spun sees every group your connected number is a member of, next to your one-to-one chats. You can export a member list and get AI summaries of what was said.
How do I read and answer passengers who write in another language?
Turn on automatic translation for that chat, or translate a single message, and Spun shows the passenger's words in your language and sends your reply in theirs. The detected language is shown so you can catch a wrong guess.
Can I keep my current WhatsApp number?
Yes, Spun connects the number you already use, with its chats and groups. Passengers keep writing to the same number and your team answers it from Spun.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
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