Spun vs Trengo
Spun vs Trengo for hospitality: which fits your team?
Trengo is a multichannel inbox on the Business API with hospitality integrations. Spun is your own WhatsApp number for your whole team.
Start Free TrialVerified 23 October 2026
Trengo is a multichannel customer inbox that runs WhatsApp on the Business API, with plans priced by included users and conversations and, for hospitality, connections to Mews, Apaleo, Cloudbeds, Booking.com and Airbnb. Spun is a shared WhatsApp inbox on the number your guests already have saved, with no PMS connection. Choose Trengo if you want Booking.com, Airbnb, email and WhatsApp in one helpdesk tied to your PMS, with pre-approved message templates. Choose Spun if WhatsApp is where your guests talk to you and you want the whole team on your own number, with team members free on a flat monthly plan.
Side by side
| Topic | Trengo | Spun |
|---|---|---|
| WhatsApp connection | WhatsApp Business API on every plan, with Meta per-message charges after the first 1,000 messages per number each month. | Your existing number, connected by QR as a linked device through a connection provider. Not the Business API, so no Meta per-message charges. |
| Pricing model | Boost EUR 349 a month (EUR 299 billed yearly) with 10 users and 500 conversations a month; Pro EUR 599 (EUR 499) with 20 users and 1,500 conversations. Enterprise custom. | A flat monthly plan with a free trial. Current prices are on spun.com/pricing. |
| Adding people | Extra users EUR 30 a month on Boost (EUR 25 yearly) and EUR 50 on Pro (EUR 40 yearly). | Team members free, each with their own login, with no per-seat fees. The plan itself is paid after the trial. |
| PMS and booking channels | Mews, Apaleo and Cloudbeds through API connections, plus Booking.com, Airbnb, Booking Experts and channel managers. | Spun does not connect to a PMS, channel manager or booking platform. You track each enquiry on a pipeline board you set up. |
| Messages before arrival | Pre-approved message templates sent through the WhatsApp API. | A message written now and scheduled from the chat, such as the evening before arrival. Spun does not read arrival dates or your booking system. |
| AI | AI agents trained on property details; AI conversations are charged per conversation as an add-on. | An AI chatbot that answers from what you give it, marked "Sent by AI chatbot", with handover words. |
| Channels | Email, WhatsApp, Instagram, Facebook, live chat and SMS, with voice as an add-on. | WhatsApp, plus email from your own Gmail in the same timeline as the WhatsApp chat. |
Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide.
Which one fits
Choose Trengo when
- You run a hotel of around 200 rooms, holiday park or rental portfolio on Mews, Apaleo or Cloudbeds and want guest messages tied to it.
- You want Booking.com and Airbnb guest messages in the same inbox as WhatsApp, email and live chat.
- You send pre-approved template notifications at scale through the Business API.
- Your team works like a helpdesk across many channels, with conversations counted and reported per plan.
Choose Spun when
- Your guests write to one WhatsApp number and you want to keep it, with its chats and groups.
- Your team is growing and you do not want to pay per user or per conversation.
- You want to reply whenever a conversation needs it, without the 24-hour window or templates.
- Your drivers, partners and suppliers are in WhatsApp groups you want next to guest chats.
What to weigh
What a bigger team costs
Trengo plans include a set number of users, with extra users charged. On Spun, team members are free.
What a busy month costs
Trengo counts conversations per plan and charges for more, and Meta charges per message on the Business API. Spun is a flat monthly plan.
Which inbox your guests are in
If guests reach you through Booking.com and Airbnb as much as WhatsApp, a multichannel tool tied to those platforms helps. Spun focuses on WhatsApp.
Which number guests use
The Business API needs a number set up for it. Spun keeps the number on your confirmations and website.
How to decide
Count channels and conversations
If most guest conversations come through booking platforms and email, Trengo fits. If they come through WhatsApp, Spun does.
Count the people who answer
Price both with your real team size: users matter on Trengo, not on Spun.
Try Spun on your number
Start the free trial, connect your number by QR and invite the team, then decide.
What Spun gives you
Keep your number
Spun connects the number guests already have saved, with its chats and groups, as a linked device. It is not the Business API.
Learn moreTeam members free
Front desk, housekeeping leads, reservations and the owner each get their own login on one shared inbox, with no per-seat fees.
Learn moreEmail in the same timeline
Email a guest from inside their conversation with your own Gmail and see the reply next to the WhatsApp chat. Needs a connected Gmail and the guest's email address.
Paced offers to past guests
Send an offer to past guests who agreed to hear from you, paced per number, outside quiet hours, with a reply-STOP opt-out line.
Learn moreRead and reply in any language
Read each guest message in your language and reply in theirs, per message or switched on for a chat.
Learn moreYour groups next to your guests
See every WhatsApp group your number is in, next to your guest chats, for cleaners, drivers and partners.
Learn moreWhat Spun does not do
- Spun does not offer a PMS integration, channel-manager sync or a booking engine, and it does not read arrival dates from your booking system.
- Spun does not bring Booking.com or Airbnb messages into its inbox.
- Spun does not use the WhatsApp Business API, so it has no pre-approved message templates, and normal WhatsApp limits apply to your number.
- Offers to past guests are paced with daily limits per number, quiet hours by default and a first-contact budget for new numbers.
- Trengo's facts on this page were checked on trengo.com on 23 October 2026. Vendors change their plans and prices, so check there before you decide.
Frequently asked questions
When should I choose Trengo over Spun?
When you want guest messages from Booking.com, Airbnb, email and WhatsApp in one inbox tied to Mews, Apaleo or Cloudbeds, or when you send pre-approved template notifications at scale through the Business API. Trengo is built for that, and Spun does not connect to a PMS or booking platform.
How does Trengo pricing compare with Spun?
On 23 October 2026 Trengo listed Boost at EUR 349 a month (EUR 299 billed yearly) with 10 users and 500 conversations a month, and Pro at EUR 599 (EUR 499) with 20 users, with extra users and conversations charged and Meta per-message charges on top. Spun is a flat monthly plan with team members free; prices are on spun.com/pricing.
Does Spun connect to Mews, Apaleo or Cloudbeds?
No. Spun does not connect to a PMS, channel manager or booking platform and does not read arrival dates. You schedule a message from the chat yourself and track enquiries on a pipeline board.
Does the 24-hour window apply on Spun?
No, the 24-hour customer service window is a Business API rule, so it does not apply to a normal WhatsApp number connected to Spun. Normal WhatsApp behaviour still matters: Spun paces broadcasts, and its pipeline automations only message people who wrote to you first.
Can a holiday-rental team use Spun?
Yes. Hosts, co-hosts and cleaners can work the same WhatsApp number from one shared inbox, with team members free, saved answers for check-in steps and your cleaner and partner groups next to guest chats.
Can I keep my WhatsApp number with Spun?
Yes, Spun connects the number your guests already use, with its chats and groups. Guests keep writing to the same number and your team answers it from Spun.
Sources and dates
Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide.
- Trengo: Boost: EUR 349 a month billed monthly or EUR 299 billed yearly, 10 users, 500 conversations a month (6,000 a year). Pro: EUR 599 or EUR 499, 20 users, 1,500 conversations a month (18,000 a year). Enterprise: custom. (trengo.com, checked 23 October 2026)
- Trengo: A conversation is counted when you reply within a 7-day window. Add-ons: extra conversations EUR 18 (EUR 15 yearly) per 100, AI conversations EUR 0.30 (EUR 0.25) each, extra users EUR 30 (EUR 25) on Boost and EUR 50 (EUR 40) on Pro. (trengo.com, checked 23 October 2026)
- Trengo: WhatsApp runs on the WhatsApp Business API on all plans; the first 1,000 messages per number each month carry no Meta charge, then Meta per-message charges apply. (trengo.com, checked 23 October 2026)
- Trengo: Channels: email, WhatsApp, Instagram, Facebook, live chat and SMS; WhatsApp broadcasting and voice are add-ons. A free trial is offered. (trengo.com, checked 23 October 2026)
- Trengo: For hotels, vacation rentals and holiday parks: Mews, Apaleo and Cloudbeds through API connections, plus Booking.com, Airbnb, Booking Experts and channel managers. (trengo.com, checked 23 October 2026)
- Trengo: Pre-approved WhatsApp templates through the WhatsApp API, and AI agents trained on property details. (trengo.com, checked 23 October 2026)
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial