For activity providers
WhatsApp for activity providers and day tours
Answer the same questions faster, send meeting points on time and start new conversations from your website.
Start Free TrialLast checked 2026-10-23
Spun lets activity providers and day-tour operators answer every booking question on their WhatsApp number from one shared inbox, so guides and the booking team see the same chats. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. Schedule meeting points from each guest's chat for the day before, and let a prize wheel on your website start new conversations.
What gets in the way
The same five questions all day
What to bring, where to meet, is it on in the rain: the answers get typed again and again.
Guests miss the meeting point
Directions sent at booking are buried by the morning of the tour.
Visitors leave without writing
People look at a tour, close the tab and never start a conversation.
Guests write in many languages
The guide on shift does not speak every guest's language.
How your team works it
Connect the bookings number
Link the number guests already message as a linked device.
Bring in guides and the booking team
Each person signs in with their own login to the same inbox, with no per-seat fees.
Save your answers once
Keep what to bring and the meeting point as quick replies, and add auto-reply rules for the daily questions.
What Spun gives you
Auto-replies for the questions that repeat
An auto-reply rule can answer "what should I bring" by keyword or AI intent, reply out of hours, or label a cancellation. Each rule has a cooldown and a daily cap per contact, and the AI reply steps aside when your team answers.
Learn moreMeeting points the day before
Write the meeting point in the guest's chat and schedule it for the day before. Each schedule is one message, set from that chat; it is not a bulk drip and it does not read tour dates from a booking system. It may leave a few minutes late, never early.
Learn moreA prize wheel that starts the chat
A lead game puts a prize wheel on your website or behind a link. Asking for the visitor's WhatsApp number before the spin is on by default, and the lead lands in your inbox. The prizes are yours to set and honour. Free and trial accounts show a Powered by Spun badge.
Learn moreAn AI chatbot out of hours, if you want one
The AI chatbot answers from your own instructions when nobody is on shift. Every reply is marked "Sent by AI chatbot", it hands over to a person on your handover words, and it can be wrong where your instructions are silent.
Guests' languages, both ways
Read a guest's message in your language and reply in theirs, with the detected language shown so you can catch a wrong guess. On paid plans you can also send a voice note in the guest's language, with a preview first.
Offers to past guests who agreed
Send a new tour to past guests who agreed to hear from you. Spun paces the send with daily limits per number, keeps quiet hours, limits first contacts while a number is new and adds a reply-STOP line. Sending Health is advice on when to slow down.
Learn moreA Saturday at a day-tour company
- 07:00Yesterday's scheduled meeting points are in each guest's chat.
- 07:40An auto-reply answers "is the tour on in the rain" with your weather policy.
- 09:00A guest writes in Spanish; the guide reads English and replies in Spanish.
- 11:30An auto-reply rule labels a cancellation, and the booking team offers another date.
- 14:00A visitor spins the prize wheel on your website, and the lead lands in the inbox.
- 18:00The booking team schedules tomorrow's meeting points from each guest's chat.
- 22:30The AI chatbot answers a late question about age limits and marks its reply.
What Spun does not do
- Spun does not include a booking engine or connect to your reservation system. Bookings and availability stay in your own system.
- It does not take payments. Send your own booking or payment link.
- It does not message people who never wrote to you on its own. Offers go only to past guests you choose.
- It does not use the WhatsApp Business API or its pre-approved message templates. It runs on your normal number, so it follows normal WhatsApp limits.
Frequently asked questions
Can I use a spin-the-wheel offer to get bookings for tours?
Yes, a lead game puts a prize wheel on your website or behind a link, and by default the visitor gives their WhatsApp number before spinning. You set the prizes and honour them; the lead lands in your inbox.
How do I handle last-minute cancellations from guests?
An auto-reply rule can recognise a cancellation message by keyword or AI intent and label the chat, and an alarm rule can flag it if nobody replies in time. A person then confirms the change; Spun does not update your booking system.
How do I read and answer guests who write in another language?
Turn on automatic translation for that chat, or translate a single message, and Spun shows the guest's words in your language and sends your reply in theirs.
Can I send a voice note that the guest hears in their language?
Yes, record in your language and Spun produces the voice note in the guest's language, with a preview before you send. Voice translation is on paid plans.
Will using Spun get my number banned?
No tool can promise that a WhatsApp number will never be restricted, and Spun does not. Spun paces broadcasts per number, keeps quiet hours, adds an opt-out line and warns you when sending looks risky.
How much does it cost for a team of guides?
Spun is a flat monthly plan, and team members are free, so five guides cost the same as one. There is a free trial to try it with your own number first.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial