Spun vs HiJiffy
Spun vs HiJiffy: which fits your hotel?
HiJiffy prices by rooms and connects your booking engine and PMS. Spun puts your team on the WhatsApp number you already use.
Start Free TrialVerified 23 October 2026
HiJiffy is guest communication for hotels, priced by the number of rooms, with an AI chatbot on your website and, on its higher plans, booking-engine, CRM and PMS integration and WhatsApp campaigns per reservation. Spun is a shared WhatsApp inbox for your team on the number your guests already have saved, with no PMS or booking-engine connection. Choose HiJiffy if you want an AI assistant that books from your website and WhatsApp messages driven by each reservation. Choose Spun if your team answers the guests who write to you and you want to keep your number, with team members free on a flat monthly plan.
Side by side
| Topic | HiJiffy | Spun |
|---|---|---|
| A channel on the Premium plan. Basic covers the website only; Pro adds social media, messaging apps and email. | Your existing number, connected by QR as a linked device through a connection provider, on every plan. | |
| Pricing model | From EUR 99 (Basic), EUR 159 (Pro) and EUR 319 (Premium) a month, depending on the billing period and number of rooms, plus a setup fee per five properties. Enterprise on request. | A flat monthly plan with a free trial. Current prices are on spun.com/pricing. |
| PMS and booking engine | Booking-engine and CRM integration from Pro; PMS or CRM integration on Premium; custom integrations on Enterprise. | Spun does not connect to a PMS or a booking engine. You track each enquiry on a pipeline board with stages you name yourself. |
| Messages per stay | Automated WhatsApp campaigns on Premium, four per reservation, such as welcome, digital check-in, upsell and check-out. | A message written now and scheduled from the chat, such as the evening before arrival. Spun does not read arrival dates or your booking system. |
| AI | FAQ automation on Basic, a generative AI chatbot from Pro and an AI digital concierge on Premium. | An AI chatbot that answers from what you give it, marked "Sent by AI chatbot", plus suggested replies a person sends. |
| Team | The plan table does not limit the number of users on any plan. | Team members free, each with their own login, on one shared inbox per number. The plan itself is paid after the trial. |
| Other channels | Website, social media, messaging apps, email and SMS on Premium, with a WhatsApp-to-SMS fallback for US numbers. | WhatsApp, plus email from your own Gmail in the same timeline as the WhatsApp chat. |
Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide.
Which one fits
Choose HiJiffy when
- You want an AI chatbot on your hotel website that answers in many languages and takes guests into your booking engine.
- You run a hotel of around 200 rooms on a PMS HiJiffy integrates with, and want WhatsApp messages sent for every reservation, from welcome to check-out.
- You want website chat, social channels and WhatsApp handled by one guest-facing assistant.
Choose Spun when
- Your guests already write to one WhatsApp number and you want to keep it, with its chats and groups.
- Your team does the replying, with AI drafts, summaries and translation helping rather than a concierge bot in front.
- You want WhatsApp on every plan and a price that does not grow with your room count.
- Your drivers, partners and suppliers are in WhatsApp groups you want next to guest chats.
What to weigh
Is the bot or the team in front?
HiJiffy puts an AI assistant in front of your guests. Spun puts your team in front, with AI drafting, summarising and translating behind them.
Where does WhatsApp sit in the plan?
On HiJiffy, WhatsApp is on the Premium plan. On Spun, your WhatsApp number is the product.
Should the price follow your rooms?
HiJiffy prices by room count with a setup fee. Spun is a flat monthly plan with team members free.
How to decide
Decide who answers first
If you want a website bot that books rooms, look at HiJiffy. If your team answers WhatsApp, look at Spun.
Check what must follow each booking
If every reservation should trigger WhatsApp messages from your PMS, you need an integration Spun does not have.
Try Spun on your number
Start the free trial, connect your number by QR and invite the front desk, then decide.
What Spun gives you
Keep your number
Spun connects the number guests already have saved, with its chats and groups, as a linked device. It is not the Business API.
Learn moreTeam members free
Reception, reservations and the owner each get their own login on one shared inbox, with no per-seat fees.
Learn moreAn AI chatbot when you want one
Let the AI chatbot answer always, in business hours or only outside them. Every bot reply is marked "Sent by AI chatbot" and handover words pass the guest to a person.
Learn moreSmart replies
Spun suggests ready-to-send replies in one-to-one chats. A person picks and sends; nothing goes out on its own.
Read and reply in any language
Read each guest message in your language and reply in theirs, per message or switched on for a chat.
Learn moreMessages scheduled by hand
Write the welcome message now and schedule it for the evening before arrival. One message per schedule, set from the chat.
Learn moreWhat Spun does not do
- Spun does not offer a PMS integration, channel-manager sync or a booking engine, and it does not read arrival dates from your booking system.
- Spun does not take bookings on your website and does not send messages for each reservation on its own.
- Spun connects as a linked device through a connection provider, not the Business API, and normal WhatsApp limits apply to your number.
- HiJiffy's facts on this page were checked on hijiffy.com on 23 October 2026. Vendors change their plans and prices, so check there before you decide.
Frequently asked questions
When should I choose HiJiffy over Spun?
When you want an AI assistant on your website that answers guests in many languages and takes them into your booking engine, or WhatsApp messages sent for every reservation from your PMS. Those are jobs HiJiffy is built for and Spun is not.
How much does HiJiffy cost compared with Spun?
On 23 October 2026 HiJiffy listed plans from EUR 99 a month for Basic, EUR 159 for Pro and EUR 319 for Premium, depending on the billing period and room count, plus a setup fee per five properties. Spun is a flat monthly plan with team members free and a free trial; prices are on spun.com/pricing.
Which HiJiffy plan includes WhatsApp?
The Premium plan, according to its pricing page on 23 October 2026. Basic covers website chat and Pro adds social media, messaging apps and email. On Spun, your WhatsApp number is the core of every plan.
Does Spun connect to my PMS or booking engine?
No. Spun does not connect to a PMS or booking engine and does not read arrival dates. You schedule a message from the chat yourself and track enquiries on a pipeline board.
Can Spun answer guests automatically?
Yes, an AI chatbot can answer always, in business hours or outside them, from instructions and documents you give it. Every reply is marked "Sent by AI chatbot", and it can be wrong where your instructions are silent, so set the words that hand a guest to a person.
Can I keep my hotel WhatsApp number with Spun?
Yes, Spun connects the number your guests already use, with its chats and groups. Guests keep writing to the same number and your team answers it from Spun.
Sources and dates
Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide.
- HiJiffy: Monthly prices by room count, from EUR 99 or 105 (Basic), EUR 159 or 170 (Pro) and EUR 319 or 350 (Premium), US$109 or 115, 179 or 190 and 359 or 390; two sets shown behind a yearly/monthly toggle. Enterprise is custom. (hijiffy.com, checked 23 October 2026)
- HiJiffy: Setup fee per five properties: EUR 99 (Basic), EUR 399 (Pro) and EUR 599 (Premium). (hijiffy.com, checked 23 October 2026)
- HiJiffy: Basic: website only. Pro: website, social media, messaging apps and email. Premium: adds WhatsApp and SMS, with a WhatsApp-to-SMS fallback for US numbers only. (hijiffy.com, checked 23 October 2026)
- HiJiffy: Pro: booking-engine and CRM integration. Premium: PMS and/or CRM integration, depending on the PMS integration type. Enterprise: custom booking-engine, PMS and CRM integrations. (hijiffy.com, checked 23 October 2026)
- HiJiffy: Premium includes automated WhatsApp campaigns, four per reservation (welcome, digital check-in, upsell, satisfaction survey, check-out, reviews). AI: FAQ automation on Basic, a generative AI chatbot on Pro, an AI digital concierge on Premium. (hijiffy.com, checked 23 October 2026)
- HiJiffy: The plan comparison table lists Users as "Unlimited" on Basic, Pro and Premium, and the Pro plan lists "Unlimited agents". (hijiffy.com, checked 23 October 2026)
- HiJiffy: Chatbot languages: "3 languages supported" with FAQ automation on Basic, and "132 languages supported" with the generative AI chatbot on Pro, which Premium includes. (hijiffy.com, checked 23 October 2026)
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial