Comparisons
Spun compared with hospitality messaging tools
Honest comparisons for hotels, hosts and agencies, with every vendor fact dated and linked to the vendor's own page.
Start Free TrialVerified 23 October 2026
Spun and the hospitality messaging tools solve different problems. Chatlyn, Trengo and SleekFlow say on their own pages that they connect WhatsApp through the Business API, and several of these tools read guest and booking data from a property management system (PMS) to send messages at the right point of the stay. Spun keeps the WhatsApp number your guests already have saved and puts your whole team on it from one shared inbox, on a flat monthly plan with team members free and a free trial. It does not connect to a PMS and has no pre-approved message templates. If you run a large hotel whose messages must be driven by the PMS, a hospitality messaging tool with PMS integration will suit you better. If your team answers the guests who write to you, on one or two numbers, Spun is usually the simpler fit.
The comparisons
Spun vs Chatlyn
Chatlyn is guest messaging for hotels with direct PMS connections. When a PMS-driven hotel fits it better, and when your own number is enough.
Spun vs HiJiffy
HiJiffy is guest communication for hotels, priced by rooms. Where its PMS and booking-engine plans win, and where a team inbox on your number does.
Spun vs Trengo for hospitality
Trengo is a multichannel inbox with hospitality integrations. How its per-user and per-conversation plans compare with a flat plan on your own number.
Spun vs SleekFlow
SleekFlow is an omnichannel platform with a travel solution. When its CRM objects and many channels matter, and when your groups and number matter more.
Spun vs Business API CRMs
WATI, respond.io and similar CRMs run on the Business API. When templates at scale are the job, and when a team on your existing number is.
Which one fits
Choose a hospitality messaging tool when
- You run a hotel of around 200 rooms or more and want guest messages triggered by reservations in your PMS, such as a pre-arrival note when a booking is created.
- You send pre-approved template notifications to thousands of guests who have not written to you recently, and you want the Business API route that is built for it.
- You need Booking.com, Airbnb or channel-manager messages in the same inbox as WhatsApp.
- You want a dedicated number that is not on anyone's phone, run entirely through the Business API.
Choose Spun when
- Most of your WhatsApp chats are started by guests and travellers, and your team answers them.
- You want to keep the number already on your website, confirmations and business cards, with its chats and groups.
- You want the whole team on one number with no per-seat fees, and to try it on your own number first.
- Your driver, partner and group-tour chats live in WhatsApp groups and you want them next to guest chats.
What to weigh
Who starts the conversation
Guest-started chats need a fast team. Messages your systems start to thousands of guests need the Business API and its pre-approved message templates.
What the PMS should do
If reservations in your PMS should trigger messages on their own, you need a tool that connects to it. Spun does not.
How the price grows
Some tools charge by rooms, some by users or conversations, and the Business API adds Meta per-message fees. Spun is a flat monthly plan with team members free.
Which number guests write to
Moving to the Business API usually means a number set up for it. Spun keeps the number guests already have saved.
How to decide
Count who starts your chats
Look at last month: if guests started most chats and your team answered, a team inbox on your own number does the job.
List what must be automatic
Write down the messages that must leave without a person. If they depend on PMS data, choose a hospitality tool with that integration.
Try it on your own number
Start the free trial, connect your number by QR and invite the front desk before you decide.
What Spun gives you
Your number, connected by QR
Spun connects the number guests already have saved, with its chats and groups, as a linked device through a connection provider. It is not the Business API.
Learn moreTeam members free
Invite reception, reservations and the owner, each with their own login. There are no per-seat fees; the plan itself is paid after the free trial.
Learn moreYour own saved answers
Save check-in, parking and breakfast answers and insert one by typing "/". They are your own texts, not Business API templates, so nothing waits for approval.
An AI chatbot you control
An AI chatbot can answer always, in business hours or outside them, from what you give it. Every bot reply is marked "Sent by AI chatbot", and handover words pass the guest to a person.
Learn moreTranslation both ways
Read any guest message in your language and reply in theirs. It is machine translation, so a person should check contract or medical wording.
Learn moreYour groups next to your guests
See every WhatsApp group your number is in, next to your guest chats, for drivers, partners and group tours.
Learn moreWhat Spun does not do
- Spun does not offer a PMS integration, channel-manager sync or a booking engine, and it does not read arrival dates from your booking system.
- Spun does not use the WhatsApp Business API, so it has no pre-approved message templates and no verified business badge.
- Spun connects as a linked device through a connection provider, and normal WhatsApp limits apply to your number. No tool can promise a number will never be restricted.
- The vendor facts on these pages were checked on the vendors' own public pages on 23 October 2026. Vendors change their plans and prices, so check their pages before you decide.
Frequently asked questions
What is the best WhatsApp CRM for a travel business?
For a small hotel, agency or tour operator that already runs on one WhatsApp number, Spun is a strong fit because it keeps that number and puts the whole team on it, on a flat monthly plan with team members free. If you run a large hotel that needs messages driven by your PMS, a hospitality tool built on the Business API will suit you better.
Does a hotel need the WhatsApp Business API?
No, most small and mid-sized hotels do not need the Business API to run guest messaging with a team. The Business API needs a business account set up with Meta, pre-approved message templates outside the 24-hour window and per-message fees. Spun works on the number your guests already have saved.
Which tools on these pages connect to a PMS?
Chatlyn lists direct PMS connections, HiJiffy offers PMS or CRM integration on its Premium plan, and Trengo lists Mews, Apaleo and Cloudbeds for hospitality, as their own pages stated on 23 October 2026. Spun does not connect to a PMS.
Why does Spun not print its price on these pages?
Spun is a flat monthly plan with team members free, and the current prices are on spun.com/pricing, so they stay right in one place. There is a free trial to try it on your own number first.
How were the vendor facts checked?
Each fact was read on the vendor's own public page on 23 October 2026, and every page lists its sources with the link and the date. Where a vendor does not publish a price, the page says so rather than guessing.
Can I keep my current WhatsApp number with Spun?
Yes, Spun connects the number you already use, with its chats and groups. Your guests keep writing to the same number and your team answers it from Spun, which connects as a linked device through a connection provider.
Sources and dates
Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide.
- Chatlyn: Says it has more than 13 direct PMS connections, including Oracle OPERA Cloud, Mews, Apaleo and Protel. (chatlyn.com, checked 23 October 2026)
- HiJiffy: Prices plans by the number of rooms, with booking-engine and CRM integration from the Pro plan, and WhatsApp and PMS or CRM integration on the Premium plan. (hijiffy.com, checked 23 October 2026)
- Trengo: Prices plans by included users and conversations, with WhatsApp on the WhatsApp Business API on all plans. (trengo.com, checked 23 October 2026)
- Trengo: Lists Mews, Apaleo and Cloudbeds integrations for hotels, vacation rentals and holiday parks. (trengo.com, checked 23 October 2026)
- SleekFlow: Offers a travel solution with guest journey automation and CRM custom objects for bookings, quotations and invoices. (sleekflow.io, checked 23 October 2026)
- WATI: Says businesses using the WhatsApp Business API are charged per message, by country and message category, on its rate card. (wati.io, checked 23 October 2026)
- respond.io: Describes itself as a WhatsApp Business Solution Provider and a badged Meta Business Partner. (respond.io, checked 23 October 2026)
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial