For holiday homes
WhatsApp for vacation rentals: check-ins, cleaners and owners
Keep the number your guests already saved, label every chat by property and bring in co-hosts with team members free.
Start Free TrialLast checked 2026-10-23
Spun lets holiday-home hosts and property managers answer guests on the WhatsApp number they already use, from one shared inbox, with every chat labelled by property. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. Quick replies insert each property's arrival details in one tap, and your cleaner and maintenance groups sit next to your guest chats.
What gets in the way
The same door code, typed again
Every arrival needs the address, door code and Wi-Fi, retyped by whoever has the phone.
Every property in one scroll
Messages for the beach flat and the house in the hills land in the same list.
Cleaners live in a busy group
Changeover updates and photos of a broken boiler scroll away by lunchtime.
Jobs go out without a trace
Nobody can check later whether the towels were replaced.
How your team works it
Connect the number your guests have
Link the number you give guests after booking as a linked device. Your phone keeps working alongside Spun.
Label chats by property
Create a label per property, and saved filters show each property's guests.
Bring in co-hosts
Co-hosts sign in to the same inbox with their own logins. There are no per-seat fees; the plan itself is paid after the free trial.
What Spun gives you
Arrival details in one tap
Save each property's door code and Wi-Fi as a quick reply and insert it by typing "/". These are your own saved texts, not Business API templates, so there is nothing to submit for approval.
Check-in messages, scheduled
Schedule the arrival details from the guest's chat for the day before. One message per schedule: it is not a bulk drip, it does not read check-in dates from a booking system, and it may leave a few minutes late, never early.
Learn moreA label per property
AI auto-labelling and label rules sort new chats by property. AI labels are suggestions you can correct, and rules act on what the message says, not on your bookings.
Cleaner, maintenance and owner groups
Your groups sit next to guest chats, with a daily recap of up to five groups in your morning summary. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link.
Learn moreTasks for cleaners, shared by link
Turn a chat into a task with a due date and share it with a cleaner through a link. People without a Spun account work through the task link only; they do not see your inbox.
Guest lists in Google Sheets
Export contacts, chats and daily activity to a Google Sheet. It is a one-way export from Spun to the sheet, not a two-way sync, and recurring exports are on the larger plans.
A changeover Saturday for a host with six holiday homes
- 08:00The morning summary recaps last night in the cleaners' group and lists today's tasks.
- 09:30A cleaner posts a photo of a broken lamp, and the host turns it into a task for maintenance, shared by link.
- 11:00A guest who booked on Airbnb asks on WhatsApp for the Wi-Fi; the co-host inserts that property's quick reply.
- 13:00The saved filter for the beach flat shows only that property's guests.
- 15:00Tomorrow's arrival details are scheduled from each arriving guest's chat.
- 17:30A website visitor spins the prize wheel for a direct-booking offer, and the conversation starts on WhatsApp.
- 19:00Maintenance marks the task done through its link.
What Spun does not do
- It does not sync with Airbnb, Booking.com or a channel manager, and it does not read your reservations. Copy details into your booking system, or export chats to Google Sheets.
- It does not take bookings or payments. Send your own booking or payment link.
- It does not message guests on its own on check-in day. Each scheduled message is set from that guest's chat.
- It does not use the WhatsApp Business API or its pre-approved message templates, so normal WhatsApp limits apply.
- It does not merge numbers. A second number per property or area is a separate inbox with its own add-on plan.
Frequently asked questions
How do I manage WhatsApp for several holiday homes?
Use one number with a label per property, or add a second number per property or area, each with its own inbox. Separate numbers stay separate and do not merge.
Can my cleaners and maintenance team stay in a WhatsApp group I can monitor?
Yes, the cleaner and maintenance groups your number is in appear in Spun next to guest chats. You can get a daily recap of up to five groups in your morning summary, or set an AI monitor on a group.
Can I give a cleaner a task without giving them access to my inbox?
Yes, a task can be shared through a link that the cleaner opens without a Spun account. They see the task, not your guest chats.
Can I send door codes and Wi-Fi details without retyping them?
Yes, save each property's arrival details as a quick reply and insert it by typing "/" in the message box. You can also schedule it from the guest's chat for the day before arrival.
Does Spun sync with Airbnb or Booking.com messages?
No, Spun handles WhatsApp, not the messaging inside Airbnb or Booking.com. Many hosts move the guest to WhatsApp after booking.
Can I export my guest list to a spreadsheet?
Yes, Spun exports contacts and chat activity to Google Sheets, or to a CSV file. The Google Sheets export is one way, from Spun to the sheet, and recurring exports are on the larger plans.
Can I keep my current WhatsApp number?
Yes, Spun connects the number you already use, with its chats and groups. Spun connects as a linked device through a connection provider, not through the Business API.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial