Platform Features

Everything you need for team messaging & AI productivity

Voice & video calls, AI-powered conversations, team collaboration, and more - all in one inbox.

Team Collaboration

Your whole team on the same page - literally.

Shared Team Inbox

Free

Multiple team members managing conversations from the same WhatsApp number. See who's handling what in real-time.

Internal Team Chat

Free

Built-in team messaging for quick coordination. DMs, group threads, and task-linked discussions - without leaving the inbox.

Internal Spun Groups

Free

Create internal group conversations for team discussions that stay separate from WhatsApp.

Task Management

Free

Create tasks from conversations, assign to team members, set due dates, and track progress with checklists and comments.

Voice Calls

Free

Crystal-clear voice calls with your team. Click-to-call from any conversation with automatic recording and transcription.

Video Calls

Free

Face-to-face video calls for deeper collaboration. Screen sharing, recording, and seamless integration with your conversations.

Translation Room

Free

Real-time multilingual video rooms - everyone speaks their own language and hears everyone else in theirs. Free for 1:1 conversations; paid plans host group rooms (up to 50 participants).

Role-Based Access

Free

Control who can see what with granular roles and permissions. Admin, agent, and viewer roles with customizable feature access.

Alarms & Follow-Up Reminders

Free

Set alarms on conversations so nothing slips through the cracks. Get notified when it's time to follow up.

Sprint / Focus Mode

All plans

Timed focus sessions that suppress notifications and distractions. Stay in flow, then catch up on everything when you're ready.

Team Notes

All plans

Leave internal notes on a conversation so the next person picks it up with the full context - never visible to the customer.

Weave AI - Your Smart Inbox

Meet Weave - Spun's built-in AI that learns your style, answers questions, and handles the routine.

Weave Assistant

Free

Ask Weave anything in plain language or by voice - search chats, summarize conversations, label contacts, create tasks, set reminders, export CSV data, save macros, get daily briefings, and analyze engagement. Your AI copilot inside the inbox.

Voice Transcription

Free

Automatic voice note transcription powered by Whisper AI and Sarvam. 50+ languages including regional dialects. Works server-side - transcriptions happen even when you're away.

AI Suggested Replies

Free

Context-aware reply suggestions that appear inline. One click to send - or edit before sending.

PII Redaction

Free

Automatically detect and redact sensitive personal information (IDs, financial data, phone numbers) across 10+ languages.

Speech-to-Speech Translation

Free

Translate incoming voice notes into your language as spoken audio. Hear what your contacts said - in your own language - without reading.

AI Language Detection

Free

Automatically detect the language of incoming messages and route to the right AI model, template, or auto-reply language.

AI Writing Assistant

Free

Turn a short instruction into a complete message based on the conversation. Choose the tone, length, language, writing perspective and communication style.

AI Improve

Free

Refine your own message or an AI draft - clearer, shorter, friendlier, more formal, or better suited to the situation.

AI Auto-Replies

All plans

Intelligent replies that learn your tone and respond to customers automatically. Customize per profession, language, and style.

AI Chat Flows

All plans

Build automated conversation flows with branching logic, conditions, and actions. Guide customers through onboarding, booking, or support - hands-free.

AI Auto-Labeling

All plans

Incoming messages are automatically categorized with smart labels based on content, intent, and urgency.

Voice Chatbot

All plans

Customers send a voice note, your AI replies with a voice note. Hands-free support powered by your knowledge base - in any language.

Knowledge Base (RAG)

All plans

Upload documents, FAQs, or website content. Your AI chatbot uses retrieval-augmented generation to answer customers accurately from your own data.

AI Daily Briefing

All plans

Start each day with an AI-generated summary of overnight messages, VIP alerts, FAQ patterns, and conversations that need attention.

Conversation Triage

All plans

AI classifies new conversations by intent and urgency. Get label suggestions and priority flags before you even open the chat.

Autopilot

All plans

Let AI handle routine conversations end-to-end. Set confidence thresholds and handoff rules - Autopilot escalates when uncertain.

Chat Summary & Ask

All plans

Summarize long conversations and ask questions about them, such as "What did we agree on?" or "What should happen next?"

Similar Past Cases

All plans

Find earlier conversations about similar questions or situations, review how they were handled, and reuse what worked.

AI-Enhanced Saved Responses

All plans

Adapt a saved response to the current customer and conversation while preserving its original meaning.

Shared Group Intelligence

All plans

Team up with your professional circle: pool WhatsApp groups into one opportunity radar. Every member adds a personal monitor and everyone sees the leads - with privacy built in.

Learn more

Custom Monitors & Signals

All plans

Choose which groups to monitor, what to look for and the confidence required. Review detected signals, open the original message, update status or snooze.

Group Intelligence Alerts

All plans

Receive immediate, daily or weekly updates about detected signals. Text messages and voice-note content can both be monitored.

Group History Scanning

All plans

Scan recent group history when creating a monitor, so relevant conversations from before it existed are not missed.

Productivity & Automation

Turn conversations into organized, actionable work - then let the routine parts run themselves.

Inbox Organization

Free

Labels, filters, search, pins, muting and archiving. Focus on unread messages, a single label, or just the conversations that need attention.

Starred Messages

Free

Save important messages and come back to them later without scrolling through the whole conversation.

Sprint Mode

All plans

Work through conversations in a focused sequence - finish one action and move straight to the next chat that needs you.

Automation Hub

All plans

Build and manage every automation from one place: triggers based on labels, keywords, messages, contacts or conversation activity.

Shadow Mode & Conflict Detection

All plans

Trial an automation without sending anything, and get warned when two rules would fire on the same conversation.

Automation Controls & Reporting

All plans

See what each automation did and when, pause or limit it, and keep a human in the loop wherever it matters.

Contact Management

Know your customers and keep every detail organized.

Contact Database

Free

Rich contact profiles with custom fields, notes, labels, and full conversation history. Import and export in bulk.

Complete Contact Profiles

Free

Contact details, notes, labels, tasks, appointments, documents and follow-up status on one screen - the whole relationship before you reply.

Search & Filters

Free

Powerful search across contacts and messages. Filter by label, date, status, assignee, or custom criteria.

Labels & Categories

Free

Organize contacts and conversations with color-coded labels. Create label rules that auto-apply based on message content.

Client Portal

Free

Give contacts a self-service portal with unique short links. Contacts can view their profile, appointments, and more.

Phone Calls

Free

Click-to-call directly from conversations. Calls are recorded and transcribed automatically for easy reference.

Activity & Communication History

All plans

A single timeline of messages, calls, notes and tasks per contact, so nothing depends on remembering what was said last time.

Shared Media & Documents

All plans

Every photo, document and voice note exchanged with a contact, collected in one place instead of buried in the chat.

Dashboard & Analytics

All plans

Visual dashboards showing message volume, response times, team performance, and conversation trends.

Insights & Reporting

Understand what is actually happening across your conversations.

Message & Response Activity

All plans

Track message volume, reply times and workload over time, for the business and per team member.

Group Analytics

All plans

Message activity, active participants, sent and read statistics, and member growth for your WhatsApp groups.

Top Conversations & Groups

All plans

See which conversations and groups generate the most activity, so attention goes where it earns the most.

AI Usage Insights

All plans

See how much AI your team uses, which features earn their keep, and where your plan limits actually sit.

Integrations & Extensions

Connect the tools you already use. Extend with a growing marketplace.

WhatsApp Integration

All plans

Optionally connect a WhatsApp number to send and receive messages inside Spun. Spun works fully without it - WhatsApp is just one of the channels you can add.

Multiple WhatsApp Numbers

All plans

Run more than one WhatsApp number from a single account. Each number is a separate inbox with its own chats, contacts, settings and team access list, and you switch between them in one click. Extra numbers are added from the web app as paid add-on lines.

SMS Channel

All plans

Send and receive SMS in the same inbox as everything else. Bring your own Twilio or TextGrid account, or use a TextBee gateway on an Android phone, and keep texting on the numbers your customers already reply to.

Google Sheets Sync

All plans

Send leads, orders, calls and closed conversations straight into Google Sheets as they happen. Connect Google once, choose what each sheet logs, and your spreadsheets stay current on their own - no Zapier, no exports, no copy-paste.

Learn more

CRM Sync

Free

Two-way sync of contacts, notes, and deal stages with HubSpot. Pipedrive, GoHighLevel, and Salesforce are coming soon.

Outbound Webhooks

All plans

Send real-time event data to any external system. Trigger workflows in Zapier, Make, or your own backend.

HealthPro

All plans
Vertical Solution

Purpose-built for health & wellness professionals. Appointment scheduling, provider profiles, online booking, and Stripe payments.

Extension Marketplace

All plans

Browse and install extensions to add new features. Developers can build and publish their own extensions with our SDK.

API Access

All plans

RESTful API for building custom integrations. Webhooks, contact sync, messaging, and more - all programmatically accessible.

Spun MCP Server

All plans

Connect Claude, Cursor or any MCP client straight to your workspace. Your AI can search conversations, draft replies, manage tasks and check campaigns through purpose-built tools, with scoped API keys and human approval before anything is sent.

Learn more

Coaching Tips Hub

All plans

Schedule and deliver coaching tips, drip sequences, and check-in prompts to enrolled contacts. AI-generated or hand-crafted content.

Cloud File Sync

All plans

Auto-sync WhatsApp media (photos, documents, voice notes) to Google Drive and OneDrive.

Groups Hub

All plans

Manage all your WhatsApp groups, broadcast channels, and communities from one panel. Create, edit, view participants, and handle join requests.

Facebook Leads

All plans

Bring Facebook lead-form submissions into the workspace and handle new enquiries alongside your WhatsApp conversations.

Security & Privacy

Enterprise-grade protection for your business data.

Encryption in Transit

Free

All data is encrypted with TLS. Communication between your browser and our servers is always secure.

Per-Org Data Isolation

Free

Every organization's data is isolated at the database level with row-level security. No cross-org data leakage.

Per-Service PII Redaction

Free

Control PII redaction per AI service - full redaction for chatbot, Weave Q&A, summaries, and intent classification. Translation and search embeddings can be disabled entirely for maximum privacy, or left active with financial-data-only stripping.

No AI Model Training

Free

Your messages are never used to train AI models. Your business data stays yours.

Stripe-Powered Billing

Free

Payment processing handled entirely by Stripe. We never store credit card numbers on our servers.

Local Presence (Geo-Proxy)

All plans

Connect to WhatsApp through local IP addresses in 26 countries. Residential proxies on all plans, ISP proxies on Pro and above.

Messaging & Campaigns

Reach the right people at the right time with personalized messages.

Broadcast Campaigns

All plans

Send personalized messages to hundreds of contacts at once. Use templates, variables, and segment targeting for maximum relevance.

Audience Segmentation

All plans

Organize contacts into segments based on labels, language, status, or custom criteria. Target campaigns precisely.

Scheduled Messages

All plans

Compose messages now and schedule them for later. Perfect for follow-ups, reminders, and time-zone-optimized outreach.

Payment Reminders

All plans

Automated payment reminder sequences that nudge contacts at the right intervals. Track payment status per contact.

Quick Replies & Templates

All plans

Save frequently used messages as templates. Insert them with a shortcut and personalize with contact variables.

Multi-Language Support

All plans

AI features, templates, and auto-replies support 50+ languages including Hebrew, English, Spanish, French, Arabic, Russian, Hindi, and 22 Indian languages via Sarvam.

Smart Links

All plans

Create trackable WhatsApp entry links with UTM-style analytics. See which campaigns, pages, or QR codes drive the most conversations.

New to WhatsApp for business?
Read our guides to WhatsApp Web for business, QR codes and linked devices and broadcast messages.
Using Claude, Cursor or another AI assistant?
Connect it to your Spun workspace with the Spun MCP server - hosted, scoped, with human approval for AI sends.

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