Platform Features
Everything you need for team messaging & AI productivity
Voice & video calls, AI-powered conversations, team collaboration, and more - all in one inbox.
Team Collaboration
Your whole team on the same page - literally.
Shared Team Inbox
Multiple team members managing conversations from the same WhatsApp number. See who's handling what in real-time.
Internal Team Chat
Built-in team messaging for quick coordination. DMs, group threads, and task-linked discussions - without leaving the inbox.
Internal Spun Groups
Create internal group conversations for team discussions that stay separate from WhatsApp.
Task Management
Create tasks from conversations, assign to team members, set due dates, and track progress with checklists and comments.
Voice Calls
Crystal-clear voice calls with your team. Click-to-call from any conversation with automatic recording and transcription.
Video Calls
Face-to-face video calls for deeper collaboration. Screen sharing, recording, and seamless integration with your conversations.
Translation Room
Real-time multilingual video rooms - everyone speaks their own language and hears everyone else in theirs. Free for 1:1 conversations; paid plans host group rooms (up to 50 participants).
Role-Based Access
Control who can see what with granular roles and permissions. Admin, agent, and viewer roles with customizable feature access.
Alarms & Follow-Up Reminders
Set alarms on conversations so nothing slips through the cracks. Get notified when it's time to follow up.
Sprint / Focus Mode
Timed focus sessions that suppress notifications and distractions. Stay in flow, then catch up on everything when you're ready.
Team Notes
Leave internal notes on a conversation so the next person picks it up with the full context - never visible to the customer.
Weave AI - Your Smart Inbox
Meet Weave - Spun's built-in AI that learns your style, answers questions, and handles the routine.
Weave Assistant
Ask Weave anything in plain language or by voice - search chats, summarize conversations, label contacts, create tasks, set reminders, export CSV data, save macros, get daily briefings, and analyze engagement. Your AI copilot inside the inbox.
Voice Transcription
Automatic voice note transcription powered by Whisper AI and Sarvam. 50+ languages including regional dialects. Works server-side - transcriptions happen even when you're away.
AI Suggested Replies
Context-aware reply suggestions that appear inline. One click to send - or edit before sending.
PII Redaction
Automatically detect and redact sensitive personal information (IDs, financial data, phone numbers) across 10+ languages.
Speech-to-Speech Translation
Translate incoming voice notes into your language as spoken audio. Hear what your contacts said - in your own language - without reading.
AI Language Detection
Automatically detect the language of incoming messages and route to the right AI model, template, or auto-reply language.
AI Writing Assistant
Turn a short instruction into a complete message based on the conversation. Choose the tone, length, language, writing perspective and communication style.
AI Improve
Refine your own message or an AI draft - clearer, shorter, friendlier, more formal, or better suited to the situation.
AI Auto-Replies
Intelligent replies that learn your tone and respond to customers automatically. Customize per profession, language, and style.
AI Chat Flows
Build automated conversation flows with branching logic, conditions, and actions. Guide customers through onboarding, booking, or support - hands-free.
AI Auto-Labeling
Incoming messages are automatically categorized with smart labels based on content, intent, and urgency.
Voice Chatbot
Customers send a voice note, your AI replies with a voice note. Hands-free support powered by your knowledge base - in any language.
Knowledge Base (RAG)
Upload documents, FAQs, or website content. Your AI chatbot uses retrieval-augmented generation to answer customers accurately from your own data.
AI Daily Briefing
Start each day with an AI-generated summary of overnight messages, VIP alerts, FAQ patterns, and conversations that need attention.
Conversation Triage
AI classifies new conversations by intent and urgency. Get label suggestions and priority flags before you even open the chat.
Autopilot
Let AI handle routine conversations end-to-end. Set confidence thresholds and handoff rules - Autopilot escalates when uncertain.
Chat Summary & Ask
Summarize long conversations and ask questions about them, such as "What did we agree on?" or "What should happen next?"
Similar Past Cases
Find earlier conversations about similar questions or situations, review how they were handled, and reuse what worked.
AI-Enhanced Saved Responses
Adapt a saved response to the current customer and conversation while preserving its original meaning.
Shared Group Intelligence
Team up with your professional circle: pool WhatsApp groups into one opportunity radar. Every member adds a personal monitor and everyone sees the leads - with privacy built in.
Learn moreCustom Monitors & Signals
Choose which groups to monitor, what to look for and the confidence required. Review detected signals, open the original message, update status or snooze.
Group Intelligence Alerts
Receive immediate, daily or weekly updates about detected signals. Text messages and voice-note content can both be monitored.
Group History Scanning
Scan recent group history when creating a monitor, so relevant conversations from before it existed are not missed.
Productivity & Automation
Turn conversations into organized, actionable work - then let the routine parts run themselves.
Inbox Organization
Labels, filters, search, pins, muting and archiving. Focus on unread messages, a single label, or just the conversations that need attention.
Starred Messages
Save important messages and come back to them later without scrolling through the whole conversation.
Sprint Mode
Work through conversations in a focused sequence - finish one action and move straight to the next chat that needs you.
Automation Hub
Build and manage every automation from one place: triggers based on labels, keywords, messages, contacts or conversation activity.
Shadow Mode & Conflict Detection
Trial an automation without sending anything, and get warned when two rules would fire on the same conversation.
Automation Controls & Reporting
See what each automation did and when, pause or limit it, and keep a human in the loop wherever it matters.
Contact Management
Know your customers and keep every detail organized.
Contact Database
Rich contact profiles with custom fields, notes, labels, and full conversation history. Import and export in bulk.
Complete Contact Profiles
Contact details, notes, labels, tasks, appointments, documents and follow-up status on one screen - the whole relationship before you reply.
Search & Filters
Powerful search across contacts and messages. Filter by label, date, status, assignee, or custom criteria.
Labels & Categories
Organize contacts and conversations with color-coded labels. Create label rules that auto-apply based on message content.
Client Portal
Give contacts a self-service portal with unique short links. Contacts can view their profile, appointments, and more.
Phone Calls
Click-to-call directly from conversations. Calls are recorded and transcribed automatically for easy reference.
Activity & Communication History
A single timeline of messages, calls, notes and tasks per contact, so nothing depends on remembering what was said last time.
Shared Media & Documents
Every photo, document and voice note exchanged with a contact, collected in one place instead of buried in the chat.
Dashboard & Analytics
Visual dashboards showing message volume, response times, team performance, and conversation trends.
Insights & Reporting
Understand what is actually happening across your conversations.
Message & Response Activity
Track message volume, reply times and workload over time, for the business and per team member.
Group Analytics
Message activity, active participants, sent and read statistics, and member growth for your WhatsApp groups.
Top Conversations & Groups
See which conversations and groups generate the most activity, so attention goes where it earns the most.
AI Usage Insights
See how much AI your team uses, which features earn their keep, and where your plan limits actually sit.
Integrations & Extensions
Connect the tools you already use. Extend with a growing marketplace.
WhatsApp Integration
Optionally connect a WhatsApp number to send and receive messages inside Spun. Spun works fully without it - WhatsApp is just one of the channels you can add.
Multiple WhatsApp Numbers
Run more than one WhatsApp number from a single account. Each number is a separate inbox with its own chats, contacts, settings and team access list, and you switch between them in one click. Extra numbers are added from the web app as paid add-on lines.
SMS Channel
Send and receive SMS in the same inbox as everything else. Bring your own Twilio or TextGrid account, or use a TextBee gateway on an Android phone, and keep texting on the numbers your customers already reply to.
Google Sheets Sync
Send leads, orders, calls and closed conversations straight into Google Sheets as they happen. Connect Google once, choose what each sheet logs, and your spreadsheets stay current on their own - no Zapier, no exports, no copy-paste.
Learn moreCRM Sync
Two-way sync of contacts, notes, and deal stages with HubSpot. Pipedrive, GoHighLevel, and Salesforce are coming soon.
Outbound Webhooks
Send real-time event data to any external system. Trigger workflows in Zapier, Make, or your own backend.
HealthPro
Purpose-built for health & wellness professionals. Appointment scheduling, provider profiles, online booking, and Stripe payments.
Extension Marketplace
Browse and install extensions to add new features. Developers can build and publish their own extensions with our SDK.
API Access
RESTful API for building custom integrations. Webhooks, contact sync, messaging, and more - all programmatically accessible.
Spun MCP Server
Connect Claude, Cursor or any MCP client straight to your workspace. Your AI can search conversations, draft replies, manage tasks and check campaigns through purpose-built tools, with scoped API keys and human approval before anything is sent.
Learn moreCoaching Tips Hub
Schedule and deliver coaching tips, drip sequences, and check-in prompts to enrolled contacts. AI-generated or hand-crafted content.
Cloud File Sync
Auto-sync WhatsApp media (photos, documents, voice notes) to Google Drive and OneDrive.
Groups Hub
Manage all your WhatsApp groups, broadcast channels, and communities from one panel. Create, edit, view participants, and handle join requests.
Facebook Leads
Bring Facebook lead-form submissions into the workspace and handle new enquiries alongside your WhatsApp conversations.
Security & Privacy
Enterprise-grade protection for your business data.
Encryption in Transit
All data is encrypted with TLS. Communication between your browser and our servers is always secure.
Per-Org Data Isolation
Every organization's data is isolated at the database level with row-level security. No cross-org data leakage.
Per-Service PII Redaction
Control PII redaction per AI service - full redaction for chatbot, Weave Q&A, summaries, and intent classification. Translation and search embeddings can be disabled entirely for maximum privacy, or left active with financial-data-only stripping.
No AI Model Training
Your messages are never used to train AI models. Your business data stays yours.
Stripe-Powered Billing
Payment processing handled entirely by Stripe. We never store credit card numbers on our servers.
Local Presence (Geo-Proxy)
Connect to WhatsApp through local IP addresses in 26 countries. Residential proxies on all plans, ISP proxies on Pro and above.
Messaging & Campaigns
Reach the right people at the right time with personalized messages.
Broadcast Campaigns
Send personalized messages to hundreds of contacts at once. Use templates, variables, and segment targeting for maximum relevance.
Audience Segmentation
Organize contacts into segments based on labels, language, status, or custom criteria. Target campaigns precisely.
Scheduled Messages
Compose messages now and schedule them for later. Perfect for follow-ups, reminders, and time-zone-optimized outreach.
Payment Reminders
Automated payment reminder sequences that nudge contacts at the right intervals. Track payment status per contact.
Quick Replies & Templates
Save frequently used messages as templates. Insert them with a shortcut and personalize with contact variables.
Multi-Language Support
AI features, templates, and auto-replies support 50+ languages including Hebrew, English, Spanish, French, Arabic, Russian, Hindi, and 22 Indian languages via Sarvam.
Smart Links
Create trackable WhatsApp entry links with UTM-style analytics. See which campaigns, pages, or QR codes drive the most conversations.