Booking confirmations
How do I confirm bookings on WhatsApp without the Business API?
Send the confirmation from the traveller's chat, then schedule the reminders before departure, on the number travellers already have saved.
Start Free TrialLast checked 2026-10-23
Send the confirmation from the traveller's chat on your normal WhatsApp number, then schedule a reminder before departure from the same chat, and keep your standard confirmation as a quick reply so every agent sends the same wording. Spun runs on a flat monthly plan with team members free and a free trial, and the messages go from your own number, with no Business API templates, no API approval and no new number. Scheduled reminders are paced like a person sending them: each leaves a few minutes after its time, never early. Spun does not read your booking system, so each reminder is set from the traveller's chat, one at a time; it is not a bulk drip.
What gets in the way
Each agent words it differently
One forgets the hotel name, another the pick-up time.
Reminders depend on memory
The 05:00 transfer reminder goes only if the right agent is in the night before.
Business API tools want templates approved
Every confirmation must be approved as a template before it can be sent.
How your team works it
Save the confirmation as a quick reply
Open Quick Replies from the sidebar, click "+ New Quick Reply" and save your confirmation with a title and a message.
Send it from the traveller's chat
Type "/" in the empty message box, pick the confirmation, fill in the dates and attach the voucher as a document.
Move the card on the Pipeline
Right-click the chat, choose "Set stage" and pick Booked, so the team sees where the booking stands.
Schedule the reminders
Click the clock icon next to the send button, choose the date and time, for example the evening before departure, and confirm.
Remind about the balance
With the Payment Reminders extension, open Payment Reminders from the sidebar, click "+ New Reminder", set the amount, due date and frequency, and activate it.
Check what is waiting to go
Open Scheduled in the sidebar to see every scheduled message, or the banner above the chat.
What Spun gives you
One confirmation wording for everyone
Any agent inserts the saved confirmation by typing "/". These are your own texts, not WhatsApp Business API templates.
Vouchers in the chat
Send the voucher or itinerary as a document, and see per message who received it and who read it.
Reminders scheduled from the chat
One message per schedule, set from the traveller's chat: it does not read travel dates from a booking system.
Learn morePaced like a person
Scheduled messages show typing first and leave up to a few minutes after their time, never before, from your own number.
A board for every booking
Each traveller is a card on stages you name. A WhatsApp automation on a stage only messages someone who wrote to you first.
Learn moreDeposit and balance reminders
Remind travellers about balances on a schedule and track which are paid. Spun reminds; it does not take the payment. Provided by the Payment Reminders extension.
Learn moreTuesday at a three-agent travel agency
- 09:00An agent opens Scheduled and sees the reminders that went out a few minutes after 08:00.
- 10:20A family pays a deposit for a week in Crete. The agent inserts the confirmation quick reply and attaches the hotel voucher.
- 10:25The agent sets the stage to Booked and schedules a reminder for the evening before the flight.
- 11:40A Payment Reminder for the family's balance is set for two weeks before departure, repeating weekly.
- 19:03Tomorrow's transfer reminders leave from the agency's own number, one by one, a little after 19:00 and never before.
What Spun does not do
- It is not a booking engine and does not take payments. Payment Reminders only remind and track.
- It does not read travel dates from your booking system. If a booking changes, cancel the scheduled message and schedule a new one.
- It does not use the WhatsApp Business API or its pre-approved message templates, so normal WhatsApp limits apply.
- The pipeline never starts a conversation: a stage automation only messages someone who wrote to you first.
- It does not read or check vouchers, tickets or passports.
Frequently asked questions
How do I confirm bookings and remind travellers on WhatsApp without the Business API?
Send the confirmation from the traveller's chat on your normal WhatsApp number, then schedule a reminder before departure from the same chat. You need no pre-approved message templates or API approval, because Spun works on the number travellers already have saved.
How do I chase deposits and balances on WhatsApp?
Set up a payment reminder with the amount and due date, choose how often it repeats, and Spun sends it on schedule and tracks which travellers have paid. Spun does not take the payment. Payment reminders come with the Payment Reminders extension.
Can I take payment from a traveller inside WhatsApp?
No, Spun does not collect payments in WhatsApp. The payment goes through your own payment link or bank.
How do I send transfer confirmations the night before?
Schedule the confirmation from each traveller's chat for the evening before, with the pick-up time and driver details, or keep it as a quick reply.
Can travellers send passports and tickets on WhatsApp?
Yes, photos and documents a traveller sends are copied into Spun's own storage with the conversation. Spun does not read or check passports, and PII redaction can remove ID numbers before messages reach Spun's AI.
Will using Spun get my number banned?
No tool can promise that a WhatsApp number will never be restricted, and Spun does not. What Spun does is pace broadcasts per number, keep quiet hours, add an opt-out line and warn you when sending looks risky. Message people who know you.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
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