The best leads often arrive in a group you are barely reading: "anyone know a good accountant?", "we are moving offices next month", "looking for someone who can print 500 of these by Friday". By the time you scroll back, someone else has answered.
Group Intelligence reads those groups for you. You pick the groups, say what counts as an opportunity, and Spun turns matching messages into signals: each one scored for confidence, each one with a sentence explaining why it was flagged, each one a click away from the original message. It never answers anyone. It tells you, and you decide.
What a monitor does
A monitor is one question asked of a set of groups: "who in these groups needs what we sell?", "who is complaining about a competitor?", "who is hiring?". You choose the groups, write the objective in your own words or start from a ready-made recipe, and optionally add keyword triggers, words that should always be looked at closely whatever the AI thinks.
From then on, every new message in those groups is read against the objective. A match becomes a signal in the Signals tab with a confidence score, a short "Why" line quoting the reason, the group it came from and a link to the original message. Signals are grouped into High confidence (80% and up), Medium (65% and up) and Low, and you set the minimum a monitor is allowed to raise.
Voice notes count too. Switch on "Include transcribed voice notes" and a spoken "does anyone do kitchen renovations?" is caught the same way as a typed one.
- Watches only the groups you add to the monitor, and only after you confirm you are authorized to monitor them.
- Objective as a recipe or as free text, plus optional keyword triggers that are always examined.
- Every signal carries a confidence score, the reason it was flagged and a link to the message.
- Text and transcribed voice notes; nothing is ever posted or replied on your behalf.
Setting up a monitor
- 1
Open Group Intelligence
From Spun Tools under Insights, or from the Intelligence tab in Groups & Channels. Click "New monitor".
- 2
Pick the groups
Select the WhatsApp groups to watch. A consent notice explains that messages are analyzed by AI to detect business opportunities, processed securely and not shared outside your organization; you confirm you are authorized to monitor them.
- 3
Say what to look for
Name the monitor and set its objective, either a ready-made recipe or your own sentence. Add keyword triggers if some words must always be checked.
- 4
Choose how you hear about it
Immediate, a daily digest or a weekly summary; delivered in Spun Chat, and for immediate signals optionally as a WhatsApp message to yourself.
- 5
Tune it
Minimum confidence, a cooldown between alerts from the same conversation, how many days a signal stays open, voice notes on or off, and shadow mode if you want to watch what it finds before anyone is alerted.
- 6
Test, then scan history
"Run test" evaluates recent messages before you commit. Once the monitor exists, "Scan history" reads back over a number of recent days you choose, so conversations from before the monitor are not missed.
The controls, and what each one is for
| Control | What it does | When to use it |
|---|---|---|
| Alert mode | Immediate, Daily digest or Weekly | Immediate for leads that go cold in an hour; digest for market watching |
| Notify in Spun Chat | Signals arrive as messages in your own Spun Chat | On for almost everyone; it is where the team already looks |
| WhatsApp self-notify | Immediate signals are also sent to your own WhatsApp number | When you are away from the inbox and want the buzz |
| Min confidence | The lowest score a monitor may raise, as a percentage | Raise it on noisy groups, lower it when you would rather see too much than miss one |
| Keyword triggers | Words that are always examined closely, whatever the score | Product names, competitor names, "urgent", your city |
| Cooldown | Minutes to wait before alerting again about the same conversation | Stops one long thread from paging you five times |
| Signal expiry | Days until an untouched signal expires; 0 means never | Short for time-sensitive requests, never for hiring or research |
| Shadow mode | Detect and record, but do not notify anyone | The first week of a new monitor, to see what it catches |
| Pause, Resume, Archive | Stop a monitor for a while, bring it back, or retire it | Holidays, seasonal campaigns, a group that went quiet |
Keyword hits always pass the confidence gate: a word you asked for is a signal even when the AI scores the message low.
Working with signals
The Signals tab is a queue, not a feed. Every signal starts as new and moves through reviewing, assigned and contacted, or is dismissed with a reason, or expires on its own. Filter by monitor, confidence and status, and switch the scope between your own organization and any shared pool you belong to.
On each signal card you can mark it as reviewing, snooze it for a day, dismiss it and say why, or click through to the original message in the group. "Generate draft" writes a suggested reply and copies it to your clipboard: you paste it where and when you choose, and Spun sends nothing on its own.
Because a signal points at a real conversation in your inbox, everything else in Spun is one step away: save the contact, put them on the pipeline, set a reminder, or hand the chat to a teammate.
Related: Sales Pipeline: from signal to stage · Shared Team Inbox: who follows up
What it costs and where it stops
Monitors are metered on your organization's AI token allowance: each time a monitor asks the AI to judge new messages, the tokens come out of the same allowance as the rest of Spun's AI. There is no limit on how many monitors you create; your token budget is the ceiling. A keyword-only monitor runs no AI at all and spends nothing.
When a monitor runs out of tokens it pauses and says so on its row, "paused: out of AI tokens", and resumes when you add tokens. Very busy groups are sampled rather than read line by line, so one chatty group cannot drain the budget for the rest.
- Reads only the groups you added to a monitor, after the consent step.
- Never posts in a group and never replies to a member; "Generate draft" copies text to your clipboard, nothing more.
- Messages are processed securely and are not shared outside your organization; in a pool, only the signal and a first name are shared, never contact details.
- No routing, no auto-assignment, no scoring of your own customers: it watches groups for opportunities and stops there.