For umrah agencies
WhatsApp for umrah and hajj agencies: hundreds of groups, one view
Keep the agency number that is already in every hotel, transport and sub-agent group.
Start Free TrialLast checked 2026-10-23
Spun connects your agency's WhatsApp number, with all the groups it is already in, and shows what each employee answered across them, in Arabic or your own language. It is a flat monthly plan with team members free and a free trial, on your own number with no Business API, which cannot join groups. Ask Weave, or your own ChatGPT or Claude through Spun MCP, for a weekly report; a report per employee is part of advanced staff reporting on the larger plan.
What gets in the way
Hundreds of groups, nobody reads them all
Hotels, transport firms and sub-agents each have a group.
Staff answer from their own phones
The owner cannot see which employee handled what.
Arabic, Urdu and Indonesian in one day
Partners write in Arabic, pilgrims in their own languages.
The weekly report takes a day
Someone scrolls the groups by hand.
How your team works it
Connect the agency number
Link the number that is already in your groups as a linked device.
Tell Spun who your staff are
Mark employees with a staff label or an employee phone list. Managers get their own logins.
Ask for the report
Ask Weave or your own ChatGPT for the week's staff and group activity.
What Spun gives you
Every partner and pilgrim group
Hotel, transport, sub-agent and pilgrim groups sit next to your direct chats. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link.
Learn moreStaff activity across your groups
Weave's staff activity report covers messages and response times over up to 92 days. Staff who reply from their own phones inside your groups are counted once Spun knows who they are. Rows per employee are part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report.
Learn moreReports in your own ChatGPT or Claude
Spun MCP lets the AI account you already pay for list your groups, read the messages and write your report. What it reads goes to that AI provider. A manager picks the access level and can disconnect it at any time, and every send waits in AI Sends for a person to approve unless a manager turns on autonomous sending for that app with a typed confirmation. Media sends always wait, and smaller plans include a read allowance per billing period.
Learn moreArabic and your pilgrims' languages
Read Arabic, Urdu, Turkish or Indonesian in your language and reply in theirs. Spun names the language it detected when it can tell; have a person check anything contractual.
Standing questions across your groups
A chat digest keeps one question, such as which hotel requests are still waiting, answered across up to 25 chosen groups.
How a travel team uses Spun
A Saudi umrah agency with more than 2,000 partner groups
A Saudi umrah and hotel agency runs its operations through WhatsApp groups with hotels, transport companies and sub-agents, more than 2,000 groups on one agency number. The owner rarely posts, but needs to know how each employee is handling them.
Arabic messages and voice notes are translated and transcribed. Each week the owner asks Weave for a management report: activity per employee and per group, response times and what is still waiting. Per-employee rows are part of advanced staff reporting on the larger plan.
The agency reads tens of thousands of messages a week without sending from Spun at all.
Monday at an umrah agency in season
- 06:30The morning summary recaps five hotel and transport groups.
- 08:00An AI group monitor flags a coach that has not confirmed.
- 09:15A partner's Arabic voice note is transcribed and shown in the manager's language.
- 11:00An employee answers a hotel group from their own phone; the reply counts for the team.
- 14:00The chat digest refreshes "which hotel requests are still waiting".
- 17:30A manager replies in Urdu to a pilgrim group leader.
- 21:00The owner asks Weave for the week's staff and group activity.
What Spun does not do
- It does not see groups your number is not in, or messages older than the history handed over at link.
- Spun does not process visas or passports, or check documents. PII redaction can remove ID numbers in messages before they reach Spun's AI.
- Spun does not include a booking engine. Export activity to Google Sheets, one way, with recurring exports on the larger plans.
- It does not post in your groups on its own. What Weave wants to send waits in AI Sends for a person to approve.
Frequently asked questions
How can an umrah agency see what every employee answers across hundreds of groups?
Connect the agency number, mark your staff with a staff label or an employee phone list, and ask Weave for a staff activity report. Rows per employee are part of advanced staff reporting on the larger plan.
Our employees reply from their own phones. Does Spun still count them?
Yes, when they reply inside groups your agency number is in, once you tell Spun who your staff are. Spun keeps "sent from this number" apart from "replies by your team" so the report never shows a false zero.
Does Spun work in Arabic?
Yes, Spun can translate Arabic messages into your language and yours into Arabic, write reports in your language, and transcribe Arabic voice notes.
Can I get weekly message statistics per group?
Yes, ask Weave for a group activity report, or open a group for its 7- and 30-day activity.
Can ChatGPT write a management report from our WhatsApp groups?
Yes, connect your own ChatGPT or Claude through Spun MCP and ask it for the report. What it reads goes to that AI provider.
Pilgrims send passport photos in groups. Is that safe with AI?
You can set PII redaction so personal data such as ID numbers, phone numbers and addresses is removed before messages reach Spun's AI. Your team still sees the original. Spun does not check documents.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial