For travel agencies
WhatsApp CRM for travel agencies: quotes, deposits, departures
Keep the number your travellers already saved, track every trip on a board and bring in every agent with team members free.
Start Free TrialLast checked 2026-10-23
Spun lets travel agencies answer travellers on the WhatsApp number they already use, from one shared inbox, and track every trip from quote to return on a pipeline. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. AI summarises month-long booking threads, and payment reminders chase deposits and balances on a schedule.
What gets in the way
A booking thread runs for a month
Dates and hotels change again and again, and the next agent has to scroll back through all of it.
Deposits are chased by memory
Nobody is sure who paid the deposit and who still owes the balance.
Quotes go cold unnoticed
A quote sent on Monday is forgotten by Friday in the same list as everything else.
Travellers abroad write at any hour
A missed connection at 3am needs an answer.
How your team works it
Connect the agency number
Link the number on your quotes as a linked device. Your phone keeps working alongside Spun.
Put each trip on a board
Name your stages, such as Quote, Deposit and Booked, and move each traveller along.
Bring in every agent
Each agent signs in with their own login. There are no per-seat fees; the plan itself is paid after the free trial.
What Spun gives you
A pipeline from quote to return
Track each enquiry on a board with stages you rename yourself. WhatsApp automations on a stage only message travellers who wrote first; the pipeline never starts a conversation.
Learn moreMonth-long threads, summarised
Get a summary of a long conversation in your language, or ask which dates and hotel were agreed. Voice notes the summary skipped are listed in it.
Deposit and balance reminders
Remind clients about deposits and balances on a schedule, with the amount and due date, and track which are paid. Spun reminds; it does not take the payment, hold money or connect to your booking system. Provided by the Payment Reminders extension.
Learn moreTrip reminders, scheduled
Schedule the departure reminder from the traveller's chat for the day before. One message per schedule: it is not a bulk drip, it does not read dates from a booking system, and it may leave a few minutes late, never early.
Learn moreLast-minute deals, paced
Send an offer to past travellers who agreed to hear from you, with daily limits per number, quiet hours by default, a first-contact budget for new numbers and a reply-STOP opt-out footer. Sending Health is advice, not a WhatsApp score and not a ban prediction.
Learn moreTranslation for every traveller
Read a traveller's message in your language and reply in theirs. The detected language is shown, and for contracts a person should check the wording.
Learn moreMonday at a five-agent travel agency
- 08:30An agent opens the pipeline and sees three quotes still waiting from last week.
- 09:15A traveller asks to change hotels on a month-long thread; the agent reads the summary before replying.
- 10:40A client confirms a deposit, and the agent moves the card to Deposit; the balance reminder is already scheduled.
- 14:30A client writes in French, and the agent reads it in English and replies in French.
- 16:00Tomorrow's departure reminders are scheduled from each traveller's chat.
- 17:30A late-season offer goes to past travellers who agreed to hear from the agency, paced per number.
- 23:50A traveller abroad writes about a delayed flight, and the out-of-hours auto-reply says when the team is back.
What Spun does not do
- Spun does not include a booking engine and does not show availability or rates. Send your own booking link, and copy details into your booking system.
- Spun does not take payments or hold money. The payment goes through your own payment link or bank.
- It does not read or check passports and tickets. It keeps the files with the chat, and PII redaction can remove ID numbers before messages reach Spun's AI.
- It does not use the WhatsApp Business API or its pre-approved message templates, so normal WhatsApp limits apply.
Frequently asked questions
How do I confirm bookings and remind travellers on WhatsApp without the Business API?
Send the confirmation from the traveller's chat on your normal WhatsApp number, then schedule a reminder before departure from the same chat. You need no pre-approved message templates or API approval.
How do I chase deposits and balances on WhatsApp?
Set up a payment reminder with the amount and due date, choose how often it repeats, and Spun sends it on schedule and tracks which travellers have paid. Spun does not take the payment; send your own payment link or bank details.
Can I track quotes and bookings on a board?
Yes, the pipeline shows each traveller as a card on stages you name. Moving a card can trigger a WhatsApp message, but only to travellers who wrote to you first.
A booking thread runs for a month. How do I catch up fast?
Open the chat and ask for a summary, or ask "what dates and hotel did we agree". Spun answers from the messages in that chat, in your language.
Can travellers send passports and tickets on WhatsApp?
Yes, photos and documents a traveller sends are copied into Spun's own storage with the conversation. Spun does not read or check passports, and PII redaction can remove ID numbers before messages reach Spun's AI.
A traveller abroad messages at 3am. What happens?
Whoever is on call sees it in the same shared inbox, or an out-of-hours auto-reply tells the traveller when the team is back and how to reach emergency help you name.
How do I send last-minute deals to past travellers on WhatsApp legally and safely?
Send offers only to past travellers who agreed to hear from you, and let Spun pace the send per number, keep quiet hours and add a reply-STOP opt-out line. Spun limits first contacts while a number is new.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial