For tour operators
WhatsApp for tour operators: partners, guides and drivers
Keep the number that is already in every partner, guide and driver group, and see the day's operations in one place.
Start Free TrialLast checked 2026-10-23
Spun lets tour operators and DMCs run their WhatsApp number, with every partner, guide and driver group it is already in, from one shared inbox. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. AI recaps your groups each morning, and your own ChatGPT or Claude can read your chats and write reports through Spun MCP.
What gets in the way
Operations live in dozens of groups
Hotels, transport companies, guides and drivers each have a group, and nobody reads all of them.
A cancelled transfer surfaces too late
A supplier posts a change at 6am, and the coordinator finds it at noon.
Guides answer by voice note
Pick-up times arrive as voice notes nobody has time to play.
The owner cannot see who is answering
There is no simple way to know how fast the team replies in the groups.
How your team works it
Connect the operations number
Link the number that is already in your groups as a linked device. Its groups appear next to your traveller chats.
Bring in every coordinator
Each coordinator signs in with their own login. There are no per-seat fees; the plan itself is paid after the free trial.
Choose what to watch
Pick the groups for your morning recap and add AI monitors to the ones that matter most.
What Spun gives you
Partner, guide and driver groups
Every group your number is in sits next to your traveller chats, and you can export a group's member list. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link. Members who hide their number stay hidden.
Learn moreDigests and morning recaps
Ask a standing question across up to 25 chosen chats, such as which groups still need a pick-up time. The daily summary adds recaps of up to five groups you pick.
Staff and group activity
See each group's activity over 7 and 30 days and its top senders, and export activity to Google Sheets. A staff report per employee across your groups is part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report.
Learn moreYour own ChatGPT or Claude
Spun MCP lets the AI account you already pay for read your chats, list your groups and write your reports. It runs in your own AI account, so what it reads goes to that AI provider. A manager picks the access level and can disconnect it at any time, and every send waits in AI Sends for a person to approve unless a manager turns on autonomous sending for that app with a typed confirmation. Media sends always wait, and smaller plans include a read allowance per billing period.
Learn moreAuto-labels for new enquiries
AI auto-labelling and label rules sort new chats by trip or departure. AI labels are suggestions you can correct.
Alarms when a request waits
Alarm rules create a reminder when a traveller or partner has waited too long for a reply. Alarms notify your team; they do not reply for you.
Wednesday at a DMC with groups on the road
- 07:00The morning summary recaps the last 24 hours in five groups.
- 07:45An AI monitor on a supplier group flags a cancelled transfer, and a coordinator books another driver.
- 08:30A guide's voice note with the pick-up time is written out as text.
- 10:00An alarm rule flags a hotel partner whose question has waited too long.
- 12:30AI labels a new enquiry, and a coordinator corrects it to the right departure.
- 15:00The chat digest refreshes "which groups still need a pick-up time".
- 18:00The owner asks their own ChatGPT for a report on the week's groups.
What Spun does not do
- It does not see groups your number is not a member of, or older messages beyond the history handed over when you linked.
- Spun does not include a booking engine or connect to your reservation system. Copy details into your own system, or export activity to Google Sheets.
- It does not use the WhatsApp Business API or its pre-approved message templates. It runs on your normal number, which is why it can see your groups.
- It does not send AI messages without you deciding so. What Weave wants to send waits in AI Sends for a person to approve.
Frequently asked questions
How do I keep track of 50 partner groups on WhatsApp?
Connect the number that is already in those groups and Spun lists all of them next to your direct chats. Set a chat digest across up to 25 chosen chats or add group recaps to your morning summary.
Can I see how fast my guides and coordinators reply in our groups?
Yes, Weave's staff activity report shows messages sent, groups active and response times. Per-person comparisons are part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report.
Can I get one morning message with what happened in my groups?
Yes, the daily summary can include AI recaps of the last 24 hours in up to five groups you pick, plus your alarms and tasks.
Can AI flag problems in a supplier group, like a cancelled transfer?
Yes, an AI monitor can watch selected groups for the signals you describe and surface them.
Our guides send voice notes. Can I read them?
Yes, Spun can transcribe incoming voice notes to text for every chat or only the chats you pick. Transcription is automatic, so check anything critical such as a pick-up time.
Can ChatGPT or Claude read our WhatsApp and write reports?
Yes, Spun MCP connects your own ChatGPT or Claude account to your WhatsApp through Spun, so the AI can read chats and write reports. A manager chooses the access and can disconnect it at any time. What the AI reads goes to your AI provider.
Try Spun on your own number
Connect the number your guests already use and bring your team in. Team members are free, and the free trial needs no Business API.
Start Free Trial