WhatsApp for E-commerce
From "is this in stock?" to repeat customer.
Your customers already ask, order and complain on WhatsApp. Spun gives your store a team inbox with AI, automations and a live order log — on the number you already print on every package.
Start Free TrialSound familiar?
Order questions swamp one phone
"Where is my order?" lands on a single device that support, fulfilment and the owner all fight over.
Orders taken in chat get lost
Details agreed in conversation never make it to a system anyone can track.
Promotions are manual
Announcing a sale means forwarding a message list by hand, chat by chat.
No support coverage
When the person holding the phone is off, customers hear silence.
How e-commerce teams use Spun
Shared support inbox
Support, sales and fulfilment work the same WhatsApp number together — with assignment, labels like New Order or Complaint, and full history.
Auto-replies & chat flows
Answer the questions that repeat — hours, delivery, returns — instantly, even at 2am.
AI-drafted answers
Long complaint thread? Get a summary and a suggested reply instead of scrolling.
Broadcasts without per-message fees
Send restock alerts and sale announcements to customer lists on a flat plan.
Orders logged to Google Sheets
Chats and orders become rows in real time — leads, orders, closed conversations, each in its own sheet.
Scheduled messages
Queue dispatch confirmations and follow-ups to send at the right moment.
Up and running in an afternoon
Connect the store number
The number on your packaging and Instagram bio becomes a team workspace in minutes.
Set up flows and templates
Auto-answer the repetitive questions; keep humans for the conversations that sell.
Log everything to Sheets
One-click templates for a Leads log or Orders log — your ops sheet fills itself.
Frequently asked questions
Does Spun work with the WhatsApp number my store already uses?
Yes — that is the point. No new number, no Business API application, no migration for your customers.
Can I send promotions to many customers?
Yes, broadcasts are built in, and because pricing is flat you are not charged per message.
How do orders get into my spreadsheet?
The native Google Sheets integration writes conversations, leads and closed chats as rows in real time — no Zapier.
What does it cost?
Flat plans start at $50/month with unlimited team members, and there is a free trial.
Put your WhatsApp number to work
Flat pricing from $50/month, unlimited team members, free trial — on the number you already use.
Start Free Trial