Question 1

How do I connect my WhatsApp?

Accepted Answer

Go to Settings → WhatsApp Setup, scan the QR code with your phone, and your WhatsApp will be connected in seconds. You can also use the setup wizard from the onboarding checklist.

Question 2

How do I import contacts?

Accepted Answer

Open the Contacts panel, click Import, and upload a CSV file. Spun maps columns automatically and lets you assign labels during import. You can also sync contacts from your CRM.

Question 3

What's the setup wizard?

Accepted Answer

After signing in, the onboarding checklist walks you through connecting WhatsApp, importing contacts, personalizing your AI, and sending your first message - all in under five minutes.

Question 4

Do I need a special WhatsApp number?

Accepted Answer

No. Spun works with your existing WhatsApp number. Just scan a QR code to connect - exactly like WhatsApp Web.

Question 5

What AI features are available?

Accepted Answer

Spun includes AI Compose (draft, rewrite, adjust tone), auto-translate (hover any message), auto-transcribe (voice to text), smart replies, AI auto-labels, and a knowledge base chatbot that answers your customers 24/7.

Question 6

How does AI Compose work?

Accepted Answer

In the message input area, click the AI button to draft a new message, rewrite your text, adjust the tone, or expand notes into a polished reply. AI Compose learns your style over time.

Question 7

How does auto-translate work?

Accepted Answer

Hover over any incoming or outgoing message and click the translate icon. Spun translates the message to your preferred language instantly - supporting 50+ languages.

Question 8

What is auto-transcription?

Accepted Answer

Voice messages are automatically transcribed to text using Whisper AI. Transcriptions happen server-side, so they work even when you're offline. The transcript appears right below the voice note.

Question 9

How do AI Auto Labels work?

Accepted Answer

AI scans incoming messages and automatically applies labels like "Support Request", "Purchase Intent", or "Appointment". You can customize label rules or let AI decide based on message content and context.

Question 10

What is the AI Knowledge Base Chatbot?

Accepted Answer

Upload your own documents, FAQs, or website content, and Spun creates an AI-powered chatbot that answers customer questions using your knowledge base - automatically, 24/7, in any language.

Question 11

How do Chat Flows work?

Accepted Answer

Chat Flows is a visual drag-and-drop builder for automated conversations. Create flows with buttons, conditions, AI nodes, and actions. Use them for onboarding, booking, support routing, or lead qualification.

Question 12

How do broadcasts work?

Accepted Answer

Open the Broadcasts panel, create a campaign, select your audience using labels or saved filters, compose your message with variables, and schedule or send immediately. Track delivery, read, and reply rates in real time.

Question 13

Is there a contact or group limit?

Accepted Answer

No. There's no limit on contacts, groups, or broadcast recipients. Send to thousands of contacts across unlimited campaigns and groups.

Question 14

How do scheduled messages work?

Accepted Answer

Compose a message, pick a date and time, and Spun sends it automatically. Schedule across time zones and set recurring reminders for follow-ups.

Question 15

What are Quick Replies?

Accepted Answer

Quick Replies are pre-written message templates you can insert by typing "/" in the message input. Personalize them with contact variables like name, company, or custom fields.

Question 16

How do I manage WhatsApp groups and channels?

Accepted Answer

The Groups Hub lets you manage all your WhatsApp groups, broadcast channels (newsletters), and communities from a single panel. Create, edit, view participants, and handle join requests - all without leaving Spun.

Question 17

How does the shared team inbox work?

Accepted Answer

Your whole team works from one inbox on the same WhatsApp number. Assign conversations to specific members, leave internal notes visible only to your team, and see who's handling what in real time.

Question 18

What team member roles are available?

Accepted Answer

Three inbox roles: Read & Write (full access), Read Only (view-only), and Filter Limited (sees only contacts matching a shared filter). Plus 8 granular permissions: send messages, edit labels, edit contacts, set alarms, schedule messages, use AI, archive chats, and manage payment reminders.

Question 19

Can I share saved filters with team members?

Accepted Answer

Yes. Managers can share any saved filter with specific team members. A "Filter Limited" member only sees contacts and chats matching their assigned filter - perfect for splitting regions, client groups, or label-based workflows.

Question 20

Can I manage multiple inboxes?

Accepted Answer

Yes. If you're a member of multiple organizations, use the org switcher dropdown to jump between inboxes instantly, or view "All Inboxes" in one unified list.

Question 21

How do tasks and alarms work?

Accepted Answer

Create tasks linked to conversations with due dates, assignees, and checklists. Set chat alarms to get nudged at the right time - with sound alerts and browser notifications so nothing slips through.

Question 22

Where is my dashboard?

Accepted Answer

Sidebar → Dashboard. See message volume, response times, team performance, conversation trends, and campaign analytics - all in one view.

Question 23

Is there a free trial?

Accepted Answer

Yes! Every plan comes with a 7-day free trial. No credit card required. You get full access to all features during the trial.

Question 24

What plans are available?

Accepted Answer

Two paid plans - Pro and Max, and Max comes in 10x and 40x usage tiers. Every paid plan includes every feature; they differ only by AI token budget, storage, and message history. Visit our Pricing page for details.

Question 25

What are AI tokens?

Accepted Answer

AI tokens power features like auto-replies, compose, translations, voice transcription, and the AI chatbot. Your token budget resets monthly. Higher plans include more tokens for heavier AI usage.

Question 26

Can I pay in my local currency?

Accepted Answer

Yes. We offer local currency pricing for EUR, INR, MXN, and AED. USD pricing is always available at checkout regardless of your location.

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